Frequently asked questions

What is BuiltPay?

BuiltPay is a referral platform that connects homeowners with trusted licensed lenders for home improvement financing and connects contractors with homeowners who need their services. We handle the financing connection so contractors get paid in full and homeowners can pay over time.

Is BuiltPay a lender?

No. BuiltPay is not a lender. We are a referral platform that connects you with our network of approved licensed lenders and banks. All loan agreements, approvals, and repayments are handled directly between you and the lender.

How does BuiltPay make money?

BuiltPay earns a referral fee from the lender when a loan is funded. There is no cost to homeowners to apply and contractors only pay a small success fee when a job gets funded through our platform.

How is my personal information protected?

We take your privacy seriously. All applications are submitted through a secure partner portal. We never sell your personal information and only share what is necessary with our approved lending partners to process your application.

Are your lenders licensed and vetted?

Yes. Every lender in our network is licensed, vetted and approved by BuiltPay before joining our platform.

Is BuiltPay affiliated with any banks?

BuiltPay is an independent referral platform. We are not owned by or affiliated with any specific bank or lender. We work with multiple lending partners to connect you with financing options that fit your needs.

What types of projects can I finance?

You can finance most home improvement projects including roofing, HVAC, fencing, kitchen remodels, bathroom renovations, windows and doors, landscaping, and electrical or plumbing work.

Are there any fees for homeowners?

There is no fee to apply through BuiltPay. Any rates or fees associated with your loan will be clearly presented by the lender before you agree to anything.

What if I don't have a contractor yet?

No problem. If you do not already have a contractor BuiltPay can connect you with a qualified local professional in your area who already uses our platform.

How do I join BuiltPay?

Simply fill out our contractor request form on the Join as a Contractor page. There is no commitment and no cost to get started. We will follow up within 1 to 2 business days.

Do I need to hold any money or manage loans?

No. BuiltPay is a referral platform. The lender handles all loan agreements, payments, and collections. You receive payment directly and have no involvement in the financing after that.

How much does BuiltPay cost contractors?

BuiltPay is free to join with no setup costs or monthly fees. When a job is funded through our platform a small success fee is collected from the funded amount. We only get paid when you get paid and the fee can simply be built into your project quote so it never comes out of your pocket.

What if my customer gets denied?

Our network of lenders covers a range of credit profiles. If one lender declines another may still approve. You are notified throughout the process.

I typically collect half upfront. How does this work with BuiltPay?

BuiltPay actually improves this for you. Instead of collecting half upfront and waiting for the rest your customer applies for financing to cover the full project cost. Once approved and funded you receive the full payment before work begins. No more chasing the remaining balance.

Can homeowners find me through BuiltPay?

Yes. Homeowners looking for contractors in their area can browse BuiltPay and connect with you directly through your profile page.